Our Policies

Cancellation policy

As set out on our booking platform, reservations can be modified or cancelled up to 48 hours before the start of the reservation. Deposits will be refunded in the case of cancellations made more than 48 hours before the start of the reservation.

It is not possible to modify or cancel within 48 hours of the start of the reservation and deposits will not be refunded or transferred to another date if the guest does not attend the reservation.

Dietary Requirements

As a specialised traditional sushi restaurant, we are unable to cater to customers with allergies and special dietary requirements. Our Omakase menu is entirely pescatarian. We regret we are unable to provide vegetarian or vegan alternatives.

Time

Your Omakase experience starts promptly at the scheduled reservation time.

In the event of late arrival, we may be unable to serve the entire Omakase menu.

If you are running more than 15 minutes late, please let us know, or your reservation may be cancelled. Similarly, if you plan to arrive more than 30 minutes early, we appreciate advance notice so that we can adapt accordingly.

Children

We are unable to accommodate children under the age of 13 due to the menu content and the layout of the restaurant.
 

Customers who attend with children under 13 will have their reservation cancelled and a cancellation fee may be charged.

Etiquette

We respectfully request that guests are considerate towards other guests and do not drink alcohol to excess either before or during their Omakase experience.

Immersing our guests in the delicate flavours and fragrances of the cuisine is all part of providing a perfect sushi dining experience. As such, we ask that you please refrain from wearing strong fragrances such as perfume and colognes that may interfere with the dining experience of yourself and those round you. Please also inform your accompanying guests of this request.

Accessibility

We regret our dining room is not wheelchair accessible. There are two standard sized steps down from the bar to the dining room.

We apologise for any inconvenience caused by this.